WHERE LUXURY MEETS LOCATION
Can I cancel my booking for free?
Yes, we offer free cancellation with no penalties up to 24 hours before check-in. To cancel, simply send an email to: bookings@agsuites.com
How can I modify my booking?
For any changes to your reservation, please contact us via email at bookings@agsuites.com with your name and booking details.
Will I receive a booking confirmation?
Yes, once payment is complete, you will receive a confirmation email with your booking reference number and all the details of your stay.
What documents do I need to provide for check-in?
You will receive an email to complete the online check-in procedure. You will be required to provide ID details (ID card or passport) for all adult guests, as required by current regulations.
Is the tourist tax included?
The tourist tax, where applicable, is always included in the price.
What time can I check in?
The standard check-in time is 3:00 PM (local time).
Is early check-in possible?
For early check-in requests, please contact us in advance at info@agsuites.com - We will do our best to accommodate your needs, subject to apartment availability.
What time do I need to check out?
Check-out must be completed by 11:00 AM on the day of departure, unless otherwise arranged in advance with our team.
Is late check-out possible?
For late check-out requests, please contact us at info@agsuites.com - We will assess availability based on subsequent bookings.
How does check-in work?
Check-in is completely online. You will receive an email with instructions to complete the registration procedure in accordance with national and local regulations. Once completed, you will receive all the information needed to access the apartment.
What will I find in the kitchen?
A full list of amenities is available on your chosen apartment's page. While there may be some variations, we strive to offer a complete experience in all our apartments, which typically include fully equipped kitchens with:
What will I find in the bathroom?
Bathrooms are fully stocked with:
Is bed linen included?
Yes, all apartments are provided with clean, quality bed linen, included in the price of your stay.
Is WiFi available?
Yes, all our apartments have free high-speed WiFi. Login credentials will be provided upon check-in.
Is there air conditioning / heating?
Air conditioning and heating are available in most apartments. Please check the specific features in your chosen apartment's description.
Can I leave my luggage before check-in or after check-out?
As these are private apartments, luggage storage outside of check-in and check-out times is not normally possible. However, if the building has a concierge service, please email us at info@agsuites.com and we will do our best to find a solution.
Is the apartment cleaned before my arrival?
Absolutely. All apartments are thoroughly cleaned and sanitized before each new arrival, in accordance with the highest hygiene standards.
Is there a cleaning service during my stay?
For short stays, cleaning is not generally included. For longer stays, complimentary cleaning is provided. Please contact us at info@agsuites.com to discuss available options and cleaning schedules.
What do I need to do before leaving the apartment?
We simply ask that you:
Is smoking allowed in the apartments?
No, smoking is strictly prohibited inside all our apartments. In some cases, balconies or terraces are available where smoking is permitted.
Can I host parties or events?
No, parties, events, or gatherings with more people than stated in the booking are not permitted. Our apartments are located in residential areas and we ask guests to respect the peace and quiet of the neighbourhood.
How many people can stay in the apartment?
The maximum number of guests is indicated in each apartment's description. This limit cannot be exceeded for safety and comfort reasons.
Is parking available?
Parking availability varies depending on the property. Please check the apartment description for details.
How do I get to the apartment?
The exact location is shown on each apartment's page. Detailed directions to reach the apartment will be sent to you via email.
Are the apartments safe?
Yes, all our apartments are equipped with security locks and, where required by regulations, safety devices such as fire extinguishers and smoke/gas detectors.
What should I do in case of emergency?
In case of emergency, you will find useful contact numbers in the apartment. For any issues related to your stay, you can always reach us through our contact details.
For cancellations and booking changes: bookings@agsuites.com
For early check-in requests and general enquiries: info@agsuites.com
Thank you for choosing AG Suites! We wish you a wonderful stay.